RANT - Subaru? More like stupidbaru IMO.

"OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars" (jakeauern) 07/30/2017 at 17:59 • Filed to: None

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Trying to test drive a WRX has been like pulling teeth. First of all, the Subaru dealer in Tennessee doesn’t care to stock enough apparently. They sold one 2 weeks ago and I’ve been trying to test drive one for as long. I went and test drove a used STI last week but it’s not exactly what I want so I asked them to let me know when a new one came in. Hadn’t heard back.

Then we were in Colorado this weekend and figured it would be no problem to go test drive one of the 10 the Colorado Spring dealer had on the lot. We get there and the salesmen didn’t even give me the time of day and said they don’t want miles on the WRX because it’s a performance car and customers like them with little to no miles. Please... that’s a $28,000 car, not a freaking Porsche Turbo S. I called the sales manager an hour later and he echoed what his sales guy said. Idiots the pair. I then called Subaru NA and voiced my displeasure to them. That man was very nice.

We get home today and since the wife starts her nursing job tomorrow(and the schedule is about to get crazy)I called the local Subaru dealer again to see if they had a new WRX in I could test drive. The person I spoke to said they had an ‘18 Premium in. Not as loaded as I’m looking for but fine nonetheless. They said to stop in and they’ll get us on a test drive. Great! Some progress! We drive to the Subaru dealer, walk in and say we want to test drive the WRX they told me they had. The man at the front counter then tells me that they don’t have any in stock and the next delivery is 8/25/17... are you kidding me... so you told me one thing on the phone and another in person?

Im not purchasing for a few months but I’m this close to deciding to get a FoST out of principle of not having crappy dealers. Rant over.

Focus ST I want more now for your time.

Steve in Manhattan > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:06

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Find out who the zone rep is in your area and bypass the dealers. That person should be able to set you up.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Steve in Manhattan 07/30/2017 at 18:09

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That’s a good idea. Google them or call subaru? What’s the best way to find out?

TheTurbochargedSquirrel > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:09

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Sounds like a couple of awful dealers to me. When my dad was looking at a new car for my Mom the dealer encouraged him to bring cars back home for my mom to test drive. We live over 30 miles from that particular dealership so bringing a car home and having my mom test drive it would out about 80 mi on the car. I would try another dealer. The smaller dealerships tend to have better service than the big dealer groups in my experience.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > TheTurbochargedSquirrel 07/30/2017 at 18:10

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Yeah it really sucks that the next close dealer is in downtown Nashville because I really don’t want to deal with that but it’s getting to that point.

Captain of the Enterprise > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:12

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I had a friend who bought one but never got to test drive before hand because he was told they don’t allow test drives of the WRX

PS9 > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:14

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The latest entry in the saga of Fuji Heavy Industries BUTTMOUTHS inc.

Oh, you’re interested in one of our cars? Well good luck getting a test drive, asshole! AHAHAHAHAHAHA

-Buttmouths

WilliamsSW > Steve in Manhattan 07/30/2017 at 18:15

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Does that really work? He would still have to buy through the dealer though.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Captain of the Enterprise 07/30/2017 at 18:15

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Yeah... I’m not about that. I’d rather buy a FoST I know I liked then give it a guess that the wife and I will like the WRX more.

WilliamsSW > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:17

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That’s ridiculous. I don’t really blame you for getting ready to just but the FoST. But I’d really wonder if the WRX would be better. I’d more dealers, or maybe there’s a used one on another dealer lot that you can test drive at least? ?

Steve in Manhattan > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:18

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Call the service manager - they generally know who to call. Zone reps generally handle approval of certain repairs and similar, but they generally have a good relationship with the sales manager. And believe me - they want you to bring the car to that service department. I know this from having dated a Mercedes asst. service manager back in the 90s.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > WilliamsSW 07/30/2017 at 18:18

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I’ve driven a used STI and a used WRX but I could only find a base model and I want to Limited which are pretty much 2 different cars in my opinion.

TheTurbochargedSquirrel > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:20

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The Subaru dealership 10 minutes from my house is part of a massive chain of dealers across the state sucks. Dealt with them once and never went back. The small dealership 30+ minutes away has been amazing. My dad has now bought 3 cars from them (they are the only dealer my dad has bought multiple cars from) and they do all the service on both my parents cars. The manager has mentioned to us how they are proud to help people who got bad service at the major dealership with great service at their smaller dealer.

Worth noting that I am in New England so the small dealer is about 250 cars in inventory while the large dealer is 800+.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > TheTurbochargedSquirrel 07/30/2017 at 18:22

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I don’t think there is a local dealership. Ugg. The one that wot stock anything is a Hendricks and the one down town is a Martin Automotive Group.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Steve in Manhattan 07/30/2017 at 18:23

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Good idea. I’ll do some sleuthing and then call tomorrow if I don’t have any luck.

TheTurbochargedSquirrel > WilliamsSW 07/30/2017 at 18:24

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The regional representative has a lot of leverage over the dealers because the reps can control what cars the dealers get in inventory. They can often set you up with an order and strongarm the dealer into agreeing to the terms.

Dusty Ventures > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:25

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I’m not endorsing it at all, but if the Colorado dealers knew you were from Tennessee I’m not surprised they didn’t let you test drive the car there. Since you live so far away they knew that even if you did decide to get the WRX they weren’t going to be the ones to get the sale.

WilliamsSW > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:26

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That’s a start at least, but yeah, I’d want to drive the Limited.

I’ve bought several cars that were very different than what I test drove that worked out okay (in both cases, I test drove an auto and ordered a stick), but you’re taking a chance with a lot of $ doing that.

But I think that FoST would keep looking better and better. ..

marshknute > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:27

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As a 25-year-old who still gets carded at R-rated movies, I feel your pain.

The Pittsburgh-area dealerships initially told me to fuck off, but after persisting, they said I could only take it for a test drive if I agreed to a credit check, negotiated a purchase price, and put a deposit down first. It didn’t matter if I called ahead or not, they wanted the money first before they’d let me anywhere near the keys. The only reason I didn’t go with a Focus ST is because I intended on tracking/autocrossing it and didn’t want FWD.

Solution: ask your 56-year-old dad to show up in his V10 Audi S8 and pretend he is buying a WRX for himself.

Result: they STILL required him to negotiate a purchase price first, but ultimately let me test drive it without a credit check or deposit.

If we hadn’t bullied them down to $28.5K for a brand new WRX Limited, we would have given up altogether.

WilliamsSW > TheTurbochargedSquirrel 07/30/2017 at 18:27

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That’s great tip if needed, thanks to you and Steve in Manhattan!

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > marshknute 07/30/2017 at 18:30

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It’s so frustrating. I’ve shown up in my ‘98 Lexus, a 1700 mile Chrysler 300s(rental), and the wife’s RX350. I’m literally a corporate accountant at a Fortune 500 company. Treat me with some respect danget.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Dusty Ventures 07/30/2017 at 18:31

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The sales manager said the same thing even though I called and didn’t allude to anything. I think that’s what’s they do.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Steve in Manhattan 07/30/2017 at 18:32

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I found the Regional Manager who lives in Birmingham on LinkedIn and sent invitation. This should be interesting.

TheTurbochargedSquirrel > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:39

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Knowing nothing about TN it appears that according to google Nashville Subaru is an awful dealership (1.5 stars on Yelp). Based on your comment and some googling it sounds like you went to Darrel Waltrip Subaru as that appears to be the Hendrick location in your area. Those 2 dealers are numbers 8 and 9 in TN according to dealer rater (10 dealers listed there). I don’t know where anything is in relation to you but the dealer rater list is here: http://www.dealerrater.com/directory/Tennessee/Subaru/

Any of those within a reasonable distance to you?

Frenchlicker > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:41

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Judging by what I’ve seen today it has led me to realize that we just have better car dealers in Indiana.

DipodomysDeserti > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:42

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I had a FXT and a WRX. My dealer in Phoenix never gave me an issue with test drives. Bought both when I was 24. They’re a smaller dealership amd currently have nineteen WRXs in stock according to their website. The parts department and shop had a bunch of enthusiasts there and would give 15% off parts to NASIOC members.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Frenchlicker 07/30/2017 at 18:45

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Yeah screw Tennessee dealers except Beamen. They treated us right when my dad went to buy a Tundra Platinum.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > TheTurbochargedSquirrel 07/30/2017 at 18:47

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Only 8 and 9 are closer then an hour and a half.

Steve in Manhattan > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:47

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They forget that their job is to sell you a car and sell you on dealer service. The real money is made on the latter.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Steve in Manhattan 07/30/2017 at 18:48

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Yeah... Fords about to get my service money(until warranty is out and I’ll just fix it at my dads shop).

Jordan and the Slowrunner, Boomer Intensifies > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 18:54

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Pre-facelift Performance blue.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Jordan and the Slowrunner, Boomer Intensifies 07/30/2017 at 18:55

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Yeah I wish they still had this blue but Kona Blue will work.

Jordan and the Slowrunner, Boomer Intensifies > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 19:04

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I actually prefer Kona, but I’m extremely biased. That said, I wouldn’t have even considered Kona if they had have given us Nitrous Blue.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Jordan and the Slowrunner, Boomer Intensifies 07/30/2017 at 19:05

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I would own nitrous blue now. If even be happy with stealth.

TheRealBicycleBuck > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 19:24

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You should come to Louisiana! I drove two different ones at two different dealers before making my selection. This was when they announced the end of the wagons and there were exactly two new ones left in the state.

E92M3 > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/30/2017 at 19:42

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This is a problem with sought after cars. They don’t want 300+ miles in test drives adding up. Because, then people will say it’s a demo model, no longer new, and want $3000 off, or go find them a different car that has under 25 miles.

At the same time, there is no way I would buy a car without a decent test drive first. Longer than their 4 miles loop around the block.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > E92M3 07/30/2017 at 20:09

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The Nashville dealer said they would let me test drive one but not the Colorado Springs. It’s just annoying. The Nashville one doesn’t even seem like they’re trying to get one in though...

NJAnon > E92M3 07/30/2017 at 23:50

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Of course we have to factor in the miles the dealership sales supervisor or whatever puts on the car themselves when they drive to lunch or if they have to pick up someone. See the thing is should they be driving those specialty models? no, but who is going to call them out on it? they slap a dealer plate on the back get in the car and go.

sorry OP that you have been getting the run around. and many other states do the same thing.

uofime-2 > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 13:05

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like was already said, open a quote request with their internet sales manager, negotiate a price. Once I’d done that they didn’t even bother checking my ID before offering me a test drive.

Also I can totally understand not wanting to let tire kickers test drive... the things we (salesman and I) did to the text car.... not what I’d want done for break in on my car

Textured Soy Protein > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 17:04

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I’ve had a similar experience when looking at WRXes. I did test drive a bugeye one when they first came out. The place we bought my wife’s Impreza will send a non-STI out on a test drive if they have one in stock but an STI they want a firm commitment. It’s silly because it’s a mainstream-price car but they never make very many of them so most dealers that are pimping mass quantities of Outbacks, Foresters etc. get a tiny fraction of that number of WRXes.

Tripper > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 17:05

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Subaru dealers man... I just commented on someone’s post a few weeks ago about how I scheduled a TD of the STi hatch when it was first released in 07. I previously purchased a brand new WRX, and then a very slightly used STi from that dealer...Got the same horseshit line you did “people that buy STi’s don’t like a lot of miles on their car blah blah blah”. They wanted me to agree to a deal before the drive! I went with a friend who had also purchased two brand new cars from this dealer. I bought an E46 M3 and he bought a brand new STi from another dealer.

Even when we bought my wife’s Forester a few months ago it was a pain in the dick (different dealer). They were horribly unorganized.

DAWRX - The Herb Strikes Back > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 17:05

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Honestly at this point your whole Subaru experience may be too soiled for you to come back from that. I feel as if they’d have to offer you a pretty good deal for you to feel good about buying.

Highlander-Datsuns are Forever > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 17:12

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That is really shitty IMO. Like you said it’s maybe a $30 k car. I remember Maita Subaru in Sacramento saying this back when the WRX first came out, okay I guess I can understand they didn’t want any joy riders, but really? How much joy can you ride with 260 HP, I would just go down to chevy and test a corvette if all I wanted was a joy ride.

Panther Brown Tdi Volvo Shooting Brake Manual Miata RWD Wagon Stole HondaBro's Accord. > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 17:12

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It seems like a lot of Subaru dealers are notorious pricks.

Under_Score > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 17:14

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No one came to help my parents and I look at a Forester last year. We left the dealership, and now my mom has a CR-V. I feel you; imagine how a dealer would be with a wealthier 15-year-old with a permit that wanted a WRX for his 16th birthday.

Flynorcal: pilot, offshore sailor, car racer and panty thief > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 17:19

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After watching a STi owner finally get a lemon law invoked replacement upgrade to another brand new STi that promptly broke and seeing that the service advisors are far worse than what you’ve seen manning the sales floor, I think you should listen to the universe. Buy anything else.

Imagine your level of frustration except you’re making payments on something that is constantly in the shop where the techs can’t find the obvious problems (and leave your car downwind from the paint shop with your windows rolled down). That is what the ownership is like from what I observed first hand. Nothing but horror stories. Consider yourself lucky.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Textured Soy Protein 07/31/2017 at 17:59

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YEha I don’t think they understand their place in the automotive world. Or they’re just bad at reading people...

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Tripper 07/31/2017 at 18:01

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It’s funny because I completely understand being more stringent with the STI but the WRX I just don’t get.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Panther Brown Tdi Volvo Shooting Brake Manual Miata RWD Wagon Stole HondaBro's Accord. 07/31/2017 at 18:02

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I’m really getting that feeling.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Highlander-Datsuns are Forever 07/31/2017 at 18:03

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That’s exactly right. Subaru needs to get their dealers in line or they’re going to be losing business quick.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Under_Score 07/31/2017 at 18:06

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2/3 times kea I’ve gone to Subaru dealers I’ve gone with my wife who has somewhere around 2 karats of diamonds on her hand and it’s been like this... we went to Kexye to look at cars before we were even engaged and we’re treated fantastically. To their surprise her dad came in and bought the RX in cash after letting us take it to my dads shop to get checked out.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > Flynorcal: pilot, offshore sailor, car racer and panty thief 07/31/2017 at 18:08

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Yeah that doesn’t sound great. It’s weird because I’ve heard good things about the local dealer(mostly the service department now that I think of it) but I don’t want to just buy a Focus ST because everyone says to. I really did like it but I have to give the WRX a chance

DaftRyosuke - So Long and Thanks for All the Fish! > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 18:10

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I think you need to come down to AL and try some down here. The Subaru dealerships down here are super nice and sweet (except for Birmingham) and I’m sure they’ll have a WRX or two on the lot and let you try them.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > DaftRyosuke - So Long and Thanks for All the Fish! 07/31/2017 at 18:14

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I’m going to be in Birmingham later this year so I was all about it until I read that line. From what I understand I may have to go to Cookeville to find a decent dealer but I’m going to end up buying from whatever dealer is the cheapest and have them drop ship it or go pick it up. I just need someone to let me have a go

DaftRyosuke - So Long and Thanks for All the Fish! > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 18:17

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Yeah, I hate to be the one to say it, but I heavily dislike the experience I had at Jim Burke/Subaru of Birmingham. We stood in the waiting area for 15-20 minutes and no one came to help us, and when we eventually did find someone, he didn’t sound that enthused about helping at all. This was for an XV Crosstrek, mind you, not a WRX.

I recommend Subaru of Montgomery. I make the trip down just to get things like recalls done and I don’t mind it at all because they’re very helpful. It’s a long drive, but the customer service alone is worth it. Koby Subaru in Montgomery is even farther, but they’re the ones who put me into the Outback in the first place, also very good.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > DaftRyosuke - So Long and Thanks for All the Fish! 07/31/2017 at 18:33

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Yeah Subaru in general just seems to be meh which is frustrating. Either very good or very bad.

Flyboy is FAA certified insane > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 18:38

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My experience with Subaru echoes yours so far, that’s why I ended up with a Fiesta ST. Was looking at BRZ but trying to get a test drive in one was a pain. Oh well.

Friend just blew the transmission in his WRX because his foot slipped off the clutch on startup and it was in reverse. Reverse no longer exists

Tripper > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 18:41

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I don’t get either one. A Porsche dealer let me drive a brand new 911 because the used one that I came to see was being worked on. Nissan let me take a car home overnight...

Subaru has been un responsive or unhelpful almost any time I have interacted with them. I might have bought a 2016 STi over my S3 but when I called to talk to someone about ordering one, my call was not returned. I burnt up a turbo on my 2005 wrx 60 miles out of warranty, car was un modified. They wouldn’t help me at all....

If I ever own another one I’ll have to try dealer #3!

VajazzleMcDildertits - read carefully, respond politely > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 19:46

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Yah know.... I have seen Subaru dealerships be hit and miss like this. Half of them seem to be intent on alienating their userbase, and the other half are the nicest dealerships I’ve ever been into. It’s almost exactly 50/50 from my anecdotal experience. Sorry you ran into that.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > VajazzleMcDildertits - read carefully, respond politely 07/31/2017 at 20:15

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Yeah.. wife made it tougher tonight to by saying she liked the look of the WRX after saying she didn’t earlier. So for she likes the Focus ST and WRX. Whooof.

thatsmr > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 21:08

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I sell luxury cars, and would never deny a test drive, as I have worked clients up to 2 years before finally a purchase. At the mainline store I started in the business, if you were not an immediate customer, management would make sure you would never darken the door again. If you find a good salesman, be sure to share how and when you plan to do business. I need to sell cars next month and the one after that as well...

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > thatsmr 07/31/2017 at 21:23

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Yeah... every salesman acts like it’s now or never. Abbie frustrating because I’m doing research now. Do you sell cars near Tennessee because I want to use you haha

VajazzleMcDildertits - read carefully, respond politely > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 22:58

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On the upside, she seems like she would be ok with either car, so you win either way.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > VajazzleMcDildertits - read carefully, respond politely 07/31/2017 at 23:00

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Well she hasn’t ridden in the WRX yet but she really liked how smooth Anne comfy the ST was. She doesn’t have a good preconceived notion of the WRX though because I love making fun of SuBROrus and their capes and flat brim hats. She doesn’t like those. I am an accountant and those don’t fit my personality. Weird thing.

VajazzleMcDildertits - read carefully, respond politely > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 23:06

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It would be oddly affirming to see an accountant drive one of those.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > VajazzleMcDildertits - read carefully, respond politely 07/31/2017 at 23:20

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One of my coworkers has a rally blue 2011 WRX so believe it. Our day jobs GT belong so we often have some fun toys. I also happen to be 22 and haven’t gotten the fast bug out yet.

VajazzleMcDildertits - read carefully, respond politely > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 07/31/2017 at 23:23

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Young life, young love, you need to still hoon it. It’s not quite the same in your 30's. Good luck with the buy! Hope the next dealer treats you better.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > VajazzleMcDildertits - read carefully, respond politely 07/31/2017 at 23:26

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The website said there’s a WRX Premium in transit so hopefully they call me soon to run down there.

MR2_FTW - Group J's resident Stig > OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars 08/01/2017 at 08:39

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The amount of comments defending the dealership model on posts like this astounds me.

OpposResidentLexusGuy - USE20, XF20, XU30 and Press Cars > MR2_FTW - Group J's resident Stig 08/01/2017 at 08:42

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Yeah I test drove a 130k Tesla a month and it was nothing. If dealerships weren’t such dicks I’d be fine with them.